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Pilot Innovation.

On Demand

The claim handling process continues to evolve. And so do we. Pilot embraces these changes and leans into customer solutions that leverage new technologies.

Imagine being able to facilitate fast, seamless, customer-friendly, cost-effective claim services anywhere in the United States with the same reliability and convenience of ordering a shared ride.

Don’t imagine it. Do it.

Pilot Services On Demand, part of Pilot Claims Command, is a proprietary mobile app that links available adjusters and inspectors to field assignments in their local area, nationwide.

As part of the Claims Command suite, we utilize a highly customized proprietary solution, making the task of dispatching and managing assignments quick and easy.  Cloud-based. Secure. Scalable. Mobile. Pilot, always on.Claims Command has two portals: Inspectors On Demand and Adjusters On Demand.

Inspectors On Demand:

  • Utilizes qualified inspectors to be the desk adjuster’s eyes and ears in the field.
  • Fully integrated with XactAnalysis, making it easier to order inspections and monitor their progress.
  • Delivers lightning fast service times, with many inspections performed the same day of assignment in real-time.

Adjusters On Demand:

  • Uses licensed, local adjuster resources to handle complex claim assignments.
  • Is ideal for daily claims or localized weather events.
  • Equipped with your standards– available through the PSOD App, guaranteeing your brand is professionally represented.

With over 4000 turnkey workstations, Pilot has the largest infrastructure for inside adjusters in the country.  Our trained and experienced workforce of inside adjusters prepare thousands of virtual estimates monthly.  24-hour cycle time, from inspection to resolution.

Our solutions are designed to handle any claim, anywhere.