Four decades of industry leadership and training that is second to none drives our claims management and cat response teams to set the standard for service excellence and efficiency.
As one of the largest Independent Adjusting companies in the world, Pilot works hand-in-hand with insurance companies and with thousands of customers daily who have experienced an incident that they didn’t want or did not expect. Pilot exists to engage with those customers and make them whole. We accomplish this through a combination of experience, expertise and extraordinary customer service.
Resourceful. Innovative. Accurate. Connected. Pilot is leading the way with new technology. Powerful decisioning tools and real-time field data help you get it right and get it done.
The first step in Claims Command is the immediate connection to link available adjusters and inspectors to field assignments locally and nationwide.
Innovative virtual claims adjusting. Pilot has training and processes in place to guide the future of the claims industry. Virtual adjusting is a web or app-based claims management that adjusters can do anytime, anywhere.
Pilot’s Commercial Claim Program yields expert resources capable of handling your most complex claims.
FAMILY-OWNED. INDEPENDENT DECISIONS. OUR WORD IS OUR BOND.
Our business started at a kitchen table. The same values that have forged 40-year relationships will make us a great partner for you. We don’t answer to shareholders, we answer to our customers. That’s why we promise a dedicated management team delivering exacting standards with a commitment to excellence. So, we can get your insureds back on track. Real people, who really care. That’s the Pilot difference.