Claims Management
We care about what you care about. Making insureds whole, as fast as we can, the best we can, every time.
The claims industry is changing and we’re changing too, at the same time, here at Pilot the more things change the more they stay the same.
We haven’t been bought or sold. We haven’t merged. We’re still the same people who pioneered this industry. And we still work with the same client who was our very first client in 1983. You don’t keep clients for forty years if you aren’t doing more right, than wrong.
We are a family business. We don’t answer to shareholders, we answer to you, our customers. Real people, who really care.
Claims Management
Pilot leads the insurance adjusting profession with training, state-of-the-art technical resources and the most experienced professionals.
Pilot uses technology to provide clients with accurate, always-on data, resulting in better claims management and standardized claims packages for insurance carriers.
Our highly-trained adjusters are in the field quickly, often within 24 hours of the loss (and sometimes faster), including on-site managers and supervisors to professionally manage and coordinate all aspects of the operation. Your policyholders will feel well-cared-for during devastating times.
- Loss Adjusting
Adjusters are on site to assess damages and provide the best information possible to process claims.
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Virtual Adjusting
Adjusters process claims safely and securely via phone or encrypted documents in real time.
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Desk Adjusting
From start to finish, Pilot’s desk adjusters work to resolve claims according to carrier standards – efficiently and accurately.
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Property Adjusting
Experienced adjusters are committed to providing excellent customer service while delivering quick and accurate results.
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Auto Adjusting
Adjusters work with a detailed-eye through every stage of the claim process – from inspection to report.
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Casualty Adjusting
Adjusters ask the right questions to receive the most accurate answers regarding any situation.
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Commercial Adjusting
Commercial Adjusting: With Pilot, your promise, is our promise. When your company promises an insured’s business that you will get them back up and running. Pilot is ready.
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Complex Claims
Expert adjusters for all types of commercial loss. Best suite of technology and tools to handle complex claims. Adjusters work in partnership with our experienced leadership team who will keep you informed and your claims on track.
Pilot leads the insurance adjusting profession with training, state-of-the-art technical resources and the most experienced professionals.
Pilot uses technology to provide clients with accurate, always-on data, resulting in better claims management and standardized claims packages for insurance carriers.