Learn the History of Claims Adjusting

Posted on September 22, 2015


Claims adjusters investigate insurance claims for damages and recommend effective ways to settle these claims. Claims adjusters are the problem solvers and peacemakers that help clients solve their claims, and the history of claims adjusting is quite intriguing.

The insurance industry is estimated to have been about 100 to 200 years old when contracts were first introduced. These made it easier to keep track of insurance agreements, but there was still a need for a problem solver or claims adjuster, and a process by which to assess the claims individuals had filed with their respective insurers.

To better understand the claims adjusting process, we should first take a look at the word: “adjusting.”

“Adjusting” is a process of problem solving. This process consists of investigating a claim, evaluating and negotiating ways to solve the claim.

When claims adjusters are processing claims, they look for the following:

  • Coverage. Coverage describes a contract that is developed and agreed upon between two or more people.
  • Liability. Liability is defined as being the general rules of society.
  • Damages. Damages describes a broken situation.

Over the years, the insurance industry have evolved and developed, but one thing remains the same – the importance of the role of the adjuster.