Important Soft Skills for Insurance Adjusters

Posted on September 16, 2015

Insurance adjuster education focuses on the technical knowledge and skills that insurance adjusters need, such as understanding insurance policies, processing claims and ethics. Although they are not formally included in continuing education courses, "soft skills" are just as important for adjusters. Being able to work on your own and understanding people are as crucial as working within a company and filing claims.

Here are some attributes commonly called soft skills for insurance adjusters. However, there is nothing soft about them. They are vital skills.

Time Management

The one task-oriented skill all adjusters need is time management. As an insurance adjuster, you spend much of your day working alone. There is no one hovering over your shoulder to make sure the day’s work is completed on time; it is up to you to process claims within the timeframe allotted.


In the ever-changing world of employment, it is important to be able to adapt to new situations regardless of your field. Insurance adjusters, specifically, need to be able to learn how to use new software programs and understand the intricacies of new policy clauses quickly. A willingness to adjust to new work environments when your supervisor is replaced or your company is bought out is also crucial. In short, those who are able to continually adapt to new developments in the industry will fare better than those who are rooted in the old ways.

People Skills

People skills may be the most important of all soft skills for insurance adjusters. The nature of the work places adjusters alongside people who have just gone through a great tragedy. Knowing how to help people with the paperwork during this sad time is only learned through experience. Insurance adjusters need to be able to:

  • Listen
  • Empathize
  • Relate
  • Exercise judgment

    Kevin Quinley discusses the prominent role emotions play in insurance adjusting. He writes that, in addition to empathy, insurance adjusters need emotional intelligence and emotional control.

    Unlike technical abilities, soft skills cannot be learned in a classroom. They come with experience. Continually develop your soft skills, and it will show in your work. Looking to join Pilot Catastrophe Services, Inc. as an insurance adjuster? Start the application process today!

  • Continually Develop Soft Skills