How Insurance Adjusters Can Improve Written Communication

Posted on September 18, 2015


Insurance adjusters, like all other professionals, need to be able to express themselves in written communication. In insurance adjusting, virtually all official communication is written. Even conversations are then transferred into emails, letters, files or forms. Because written communication is pervasive, many adjusters (and many other professionals) assume their written communication skills are adequate. Few have fully mastered the written word, though, and many could stand to improve.

Here are two common ways adjusters can improve their written communication:

Double-Check Typos and Misspellings

Typos and misspellings immediately detract from a written document’s professionalism and authority. While word processors now have powerful spell-checkers (which should be used regularly), the spell-checking extensions used on internet browsers are not as well developed.

Therefore, you should at least read over each email a second time for errors. If you, personally, aren’t good at copy editing, then it might be worth copying each email into your word processor and running it through the processor’s spell-check.

Use a Professional Tone

In his piece on written communication in insurance adjusting, Sean Smith spends a lot of time discussing tone. He points out that the written word isn’t complemented with body language, so the recipient must infer your attitude from the tone of your writing.

You may not have mastered tone as well as a professional writer, but you can still keep your written communication professional. Avoid slang and cliches, and be sure to always use an appropriate salutation. Even when texting, try not to use shorthand like “u” for “you” or “2” for “to.” These small changes will ensure your written communication, no matter what medium it’s sent over, will be professional.

Anytime you send someone a written statement, those words are representing you. Whether you emailed a claimant, reached out to someone over social media or submitted a form to an insurer, you always want to be professional. Ensuring you don’t have typos and misspellings, and using a professional tone will ensure you’re always seen in the best light.

For more information on how you can become a Pilot Cat claims adjuster, contact us today.