Having worked every major catastrophe in the past 29 years, Pilot has proven to be an industry leader due to its extensive capabilities and services offered.

Since the company's inception, Pilot has conserved the capital and human resources necessary to conduct business nationwide. Managing a large volume of claim activity for multiple events is made possible with a dedicated force of experienced adjusters who are ready for deployment at any time.



  • Residential & Commercial Property Claims Management
  • Inside Claims Operations
  • Auto Claims Management
  • Flood Claims
  • Environmental Claims Services
  • Coastal & Inland Marine Claims
  • Customized Administrative Capabilities
  • Casualty
  • General Liability
  • Auto Liability
  • Non-Catastrophe Claim Handling
  • Ladder Assist
  • Other special services available upon request

What we do

  • Provide the industry with competent, disciplined staff to handle claims arising from catastrophic events
  • Offer professionalism, quality and advanced technology in a cost-effective manner
  • Have the financial resources, logistical capabilities and administrative management skills for a prolonged operation
  • Directly involved in every major disaster in the United States since the company began
  • Tailor services on an individual basis

How we do it

  • Operate state-of-the-art computer systems to provide up-to-the-minute information, enabling better disaster management
  • Have developed a computerized property estimating system to provide standardized claim packages to our clients
  • Possess financial stability assuring clients of our ability to meet commitments
  • Have on-site managers and supervisors with hands-on experience to professionally manage and coordinate all facets of the operation
  • Have computer training centers in Mobile, AL, and Dallas, TX, to provide support for our property and auto estimating programs
  • Deliver trained adjusters in the field within 24 hours of loss

In addition, Pilot works with Catastrophe Management Solutions (CMS) to provide 24-hour assistance through customer service representatives, claims processors and administrative support staff.