Our flexible claim management solutions are designed to accommodate our clients’ diverse customer service requirements in honoring their commitments to policyholders.
We perform a variety of affordable services for our clients beyond delivering trained adjusters in the field within 24 hours of loss. Pilot also provides agent and technology assistance, administrative claims support and mobile response units. In addition, Pilot works with Catastrophe Management Solutions (CMS) to provide 24-hour assistance through customer service representatives, claims processors and administrative support staff.
Whatever the claim severity, however frequent or ferocious the storm, the Pilot team of professionals is available at a moment’s notice, anywhere in the U.S. or its territories. We are committed to ensuring that policyholders receive the level of service that meets our clients’ standards for claim handling and customer service. This commitment to service has earned us a reputation of "delivering the right people at the right time."