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Customer Satisfaction

Click here to see what policyholders and our clients say about our outstanding adjusters!

mar10
Managing catastrophes since 1983.

Pilot is focused on CUSTOMER SATISFACTION and it shows!

Shelly’s professionalism and knowledge allowed us to resolve this matter both timely and efficiently.  She was, by far, great to work with and very effective.

Jennifer is always upbeat, polite, dedicated to the company and to our customers.  She is a hard-working lady, and I wanted you to know that she's a very important part of our operation.

Alisha, the phone contact on our claim number, took care of everything perfectly.  This was so good we couldn't believe it.

Dennis has done a tremendous handling this claim for me. I want to recognize this adjuster as a true professional to work with.

I received a call from an agent wanting to express how Judy and Austin have been an amazing example of Pilot's exceptional customer service.  He is getting constant feedback on what a great and professional job they are doing.